Terms of Service

1. Parties, status and contract

Orbis Sign is a service of Orbis Digital Ltd (the Provider, Orbis, we or us). The person or organisation buying or using the Service is the Customer. A person invited to sign is a Signer.

These Terms apply when an Order or other agreement incorporates them, or when they are presented through a valid online acceptance process. The signed Order or Agreement prevails where it conflicts with these Terms. Visiting the public website does not create a subscription.

2. Eligibility, accounts and authority

Orbis Sign is available to business customers and individual consumers who are legally capable of entering the relevant agreement. A person acting for an organisation must have authority to bind it. Account details must be accurate and kept current. Invitations and signing links are for their intended recipients and must not be shared improperly.

Customers control their authorised users, workspace roles, recipients and workflows. They must promptly remove access that is no longer required and tell us through the contact form or at Reveal support email about suspected compromise.

3. The Service

Orbis Sign lets authorised users upload PDFs, add signing fields and recipients, send links by configured email or SMS channels, collect field responses and electronic signatures, and review document status and audit events. Sequential and parallel routing are supported.

Functionality and usage are subject to the selected plan and Order. No service level, support response time, backup commitment or guaranteed availability applies unless it is stated in an Agreement.

4. Subscriptions, renewal and payment

The Orbis Sign plan costs £8.99 in total per month and includes up to 500 documents sent for signature each month. Orbis Digital Ltd is not VAT registered, so no VAT is added to this price. No overage right or charge is stated here. Any different plan or allowance must be expressly agreed with the Customer.

A monthly subscription renews for another month on each stated renewal date unless cancelled before that date. A Customer may cancel before renewal through the contact form or at Reveal support email; cancellation can be handled manually and does not depend on an automated billing portal. Access continues until the end of the already-paid monthly period, and ordinary cancellation does not itself refund that period. This does not limit a consumer's statutory withdrawal, price-reduction, repeat-performance or refund rights.

The account information supplied before acceptance will confirm the payment method and first payment and renewal dates. These Terms do not promise automated checkout, a free trial or a particular payment option. If Stripe is used for a Customer, Stripe handles payment details in its own systems and Orbis receives the customer, subscription, status and transaction information needed to administer billing.

5. Consumer cancellation and statutory rights

If you contract as an individual wholly or mainly outside your trade, business, craft or profession, you are a consumer. Nothing in these Terms excludes rights that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable consumer law. Digital content and services must meet the standards required by law; remedies can include repeat performance, a price reduction or refund where the statutory conditions are met.

For a qualifying distance contract, a consumer normally has 14 days from conclusion of the contract to cancel without giving a reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the consumer expressly asks for service to begin during that period and then cancels, Orbis may charge only the proportion permitted by law for service supplied before cancellation. The right can be lost for digital content supplied during the period only where all statutory conditions are met, including the consumer's prior express consent and acknowledgement. Nothing on this site records that consent or request by itself.

To exercise the right, make a clear statement through the contact form, at Reveal support email, or by post to our registered office before the deadline. You may use this model wording, but do not have to: “I give notice that I cancel my contract for the supply of Orbis Sign, ordered on [date]. Name: [name]. Address: [address]. Date: [date].” We will provide the cancellation acknowledgement and any refund required by law.

6. Customer Content

Customer Content includes uploaded documents, recipient details, signing fields, signatures, instructions and branding. The Customer retains its rights in Customer Content and grants Orbis a limited, non-exclusive licence to host, copy, transmit, render and otherwise process it only as needed to provide, secure and support the Service and comply with law.

The Customer warrants that it has the rights, authority, notices and lawful basis needed to submit Customer Content and involve each recipient. Orbis does not acquire ownership of Customer documents.

7. Electronic signatures and document execution

Electronic signatures can be legally effective in England and Wales, but that does not mean every electronic signature or every electronically signed document is automatically valid or enforceable. The result can depend on intention to authenticate, identity, authority, capacity, the document, contractual wording, statutory formalities, witnessing, delivery, filing and registration requirements, and the relevant jurisdiction.

Orbis Sign supplies workflow and evidence technology; it does not provide legal advice, verify every signer's civil identity or authority, or decide whether a transaction may be signed electronically. Customers must make those decisions and arrange any deed, witness, Land Registry, company-execution or specialist process that applies. See our electronic-signature guidance.

8. Responsible use

Customers and users must follow the Acceptable Use Policy. In particular, they must not use Orbis Sign for unlawful documents, fraud, impersonation, unsolicited messages, infringement, malware, unauthorised security testing or access to another workspace.

9. Privacy, confidentiality and security

The Privacy Policy explains Orbis's controller processing. Where Orbis processes Customer personal data on instructions, the applicable DPA applies when incorporated into the Agreement. Each party must protect the other's confidential information, use it only for the agreement and disclose it only to people who need it and are subject to appropriate duties, or where law requires.

Security controls reduce risk but cannot make an online service absolutely secure. Customers remain responsible for endpoint security, access decisions and secure handling of exported files and links.

10. Suspension, termination, export and deletion

Orbis may proportionately suspend affected access where reasonably necessary to address a serious security risk, unlawful use, material breach, non-payment where contractually permitted, or a legal requirement. Where practicable, we will give notice and limit suspension to affected use.

Customers should export documents and evidence they need before access ends. No post-termination retrieval period is guaranteed. An authorised individual-document deletion removes the document, its operational child records and unreferenced original or completed PDF data from the application database. Limited metadata-only security and deletion evidence may be retained. This document-level action is not a workspace-erasure process and does not confirm that provider records or backups have been erased. After the service relationship ends, data is handled under the retention criteria in the Privacy Policy, Customer instructions where Orbis is processor, and any legal hold or retention duty.

11. Intellectual property

Orbis and its licensors retain rights in the Service, software, documentation, trade marks and improvements. Except for the limited right to use the Service under the Agreement, no right is transferred. Feedback may be used to improve the Service without identifying the Customer or exposing its confidential information.

12. Warranties, statutory rights and liability

Nothing excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of rights implied by law that cannot be excluded, or any other liability or consumer remedy that cannot lawfully be excluded or limited. Orbis does not warrant that use of the Service makes a document enforceable or suitable for a particular transaction. No financial liability cap or indemnity is created by these Terms; liability is otherwise determined under applicable law and any expressly agreed Order.

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance when reasonably able. This does not excuse payment already due or limit mandatory consumer rights.

13. Changes, notices and governing law

Orbis may update these Terms for legal, security or service reasons. Material changes affecting an existing subscription will be notified before they take effect, and express agreement will be obtained where law requires it. Continued use will not be treated as consent where the law requires express agreement.

Notices to Orbis may be sent to its registered office, through the contact form, or to Reveal support email. Notices to a Customer may be sent to its current account or billing contact, subject to any mandatory form or delivery rule.

These Terms and non-contractual disputes arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer may bring proceedings in the courts available under mandatory law where they habitually reside. This choice does not deprive a consumer of mandatory protections of their country of habitual residence. If a provision is unenforceable, the remainder continues. A delay in enforcement is not a waiver. No person other than Orbis and the Customer may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.